Frequently Asked Questions
Find answers to common questions about China sourcing and our platform.
Getting Started
What is China Sourcing AI?
China Sourcing AI is an AI-powered platform that helps businesses find and verify suppliers from China and other major sourcing markets using structured research workflows.
How does supplier research work?
You start with a product brief, requirements, and optional reference images. The platform then gathers source-backed supplier signals, compares findings, and highlights trust indicators and missing information.
Is there a free account option?
Yes. You can create a free account to complete onboarding and explore the platform. Paid plans unlock deeper search, reporting, and advanced sourcing workflows.
Pricing and plans
Which plans are available?
We currently support Starter, Professional, and Enterprise options. Availability of self-serve checkout depends on the configured billing setup for each plan.
Can I cancel my subscription anytime?
Yes. If your account is on an active paid subscription, you can manage cancellation through the billing flow or by contacting support if your billing record needs manual help.
Do paid plans unlock deep research?
Yes. Deep research and higher-volume workflows are designed as paid capabilities so teams can run richer supplier investigations and reporting.
Supplier verification and sourcing
How do you evaluate suppliers?
The platform combines supplier evidence, trust signals, company details, contactability checks, and missing-data warnings to help you review fit and risk more clearly.
What does the trust score represent?
A trust score is a summarized signal intended to help prioritize review. It reflects available evidence and should support, not replace, your own commercial due diligence.
Can I contact suppliers directly?
Yes. Depending on the supplier data available, the platform helps surface contact details and supports a workflow for saving, comparing, and preparing supplier outreach.
Shipping, payments, and operations
Does the platform replace logistics or customs support?
No. China Sourcing AI helps with supplier discovery and research, but you should still work with the right freight, customs, quality, and legal partners for execution.
What payment approach is safest with suppliers?
The safest approach depends on order size, supplier maturity, and marketplace protections. We generally recommend using payment methods that preserve documented protections and reducing risk with samples and verification first.
Can teams collaborate inside the product?
Yes. The product supports team-oriented workflows such as shared reports, account settings, billing controls, and collaborative supplier review depending on the active plan.