Frequently Asked Questions
Find answers to common questions about China sourcing and our platform.
Getting Started
What is China Sourcing AI?
China Sourcing AI is an AI-powered platform that helps businesses find and verify suppliers from China. We search across multiple platforms including Alibaba, 1688, and Made-in-China to find the best suppliers for your products, then provide AI-generated trust scores and detailed analysis.
How does the AI supplier search work?
Our AI searches across 6+ major Chinese marketplaces simultaneously, analyzing supplier profiles, reviews, certifications, and transaction history. It then generates trust scores and recommendations based on your specific requirements.
Is there a free trial available?
You can create a free account to complete onboarding and explore the platform. Paid plans unlock supplier search, deep research, exports, and full sourcing workflows.
What platforms do you search?
We search Alibaba, 1688 (Alibaba's Chinese platform), Made-in-China, Global Sources, DHgate, and other major B2B marketplaces to give you comprehensive supplier options.
Pricing & Plans
What are the pricing plans?
We offer Basic ($29/month), Pro ($79/month), and Enterprise (custom pricing). Paid plans unlock live supplier search, deep research, exports, and stronger collaboration features.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. Your access will continue until the end of your current billing period.
Do you offer refunds?
We offer a 14-day money-back guarantee for all paid plans. If you're not satisfied, contact our support team for a full refund.
Supplier Verification
How do you verify suppliers?
Our AI analyzes multiple data points including business licenses, factory certifications, transaction history, customer reviews, response rates, and years in business to generate comprehensive trust scores.
What is a trust score?
A trust score is our AI-generated rating (0-100) that indicates supplier reliability. It considers factors like verification status, review quality, response time, and business history.
Can I request samples from suppliers?
Yes, our platform provides supplier contact information so you can request samples directly. We recommend always ordering samples before placing large orders.
Sourcing Process
What is MOQ and why does it matter?
MOQ (Minimum Order Quantity) is the smallest number of units a supplier will sell. Understanding MOQ helps you plan inventory and negotiate better terms. Our platform shows MOQ requirements for each supplier.
How do I negotiate with Chinese suppliers?
Key tips include: be respectful and patient, ask for quotes from multiple suppliers, negotiate on MOQ before price, build long-term relationships, and always get agreements in writing.
What payment methods are safe?
We recommend using Trade Assurance on Alibaba, PayPal for smaller orders, or Letters of Credit (L/C) for large orders. Avoid direct wire transfers until you've established trust with a supplier.
Shipping & Logistics
How long does shipping from China take?
Shipping times vary: Sea freight takes 20-40 days, air freight 5-10 days, and express shipping 3-7 days. Costs increase with faster shipping methods.
What are Incoterms and which should I use?
Incoterms define shipping responsibilities. FOB (Free On Board) is most common - the supplier handles goods until they're loaded on the ship. CIF includes insurance and freight to your port.
How do I handle customs and duties?
You'll need to pay import duties based on your product's HS code. We recommend working with a customs broker for your first imports. Duties typically range from 0-25% depending on the product.